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Front Office & Concierge

Descrizione della società

Intimate 5 stars hotel based on the shores of Lake Orta, Italy

Specifiche della posizione:

    The role:
    • Responsible for Front and Back Office
    • Organise and manage the day-to-day operations as well as the human resources involved
    • Taking care of the booking process and administration duties
    • Support and facilitate the collaboration between different departments
    • Ensure outstanding customer care at all times
    • Strong attention to details and focus on the Guest care
    • Maintains a friendly, cheerful and courteous behaviour at all times
    • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

    The candidate:
    • 2 years of related experience in similar roles
    • Able to speak English and French
    • Strong motivation to achieve goals and results
    • Great versatility and flexibility
    • Knowledge of Protel is considered a plus
    • Effective communicator who can provide information and respond to groups of managers, coworkers, vendors, and customers
    • Administration skills
    • Comfortable interacting with many types of personalities
    • Multitasking working personality, problem solver, able to take quick decisions

In breve
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